Managed IT Support

1B-IT Global Support Includes

  • Remote and On-site support

  • AV/Malware and Anti-Spam Services including Email Continuity

  • Local and Offsite Cloud Backup

  • 1B-IT's Custom Built "DRS" Disaster Recovery Server

  • Software Automation Updates

  • Windows Patch Management

  • Network/Hardware Firmware Updates

  • Custom Ticketing System and Asset Tracking

  • Quality Customer Service

Services

Network, Security, and Infastructure Support

  • Audit, Planning and Implementation of New Infrastructures and Technology Changes.

  • E.g. Cloud Computing, Wireless AP Management, SAN/NAS Storage Solutions, and Hardware Virtualization using Hyper-v/VMware

  • Firewall and Network Security Testing

On-site Emergency Support

  • Emergency Support of Hardware, Software, Networking, and Security related issues

  • Disaster Recovery Services

  • Anti-Spam and AV Mitigation